shipping
For all your shipping info, dispatch times, and important information, this is your information hub. Read on to discover how to unlock free shipping, how to locate tracking information, and how to contact us if you still have questions.
dispatch & processing time
All orders are dispatched from our warehouse on the Gold Coast.
Please note that delays may occur during promotional periods, and pre-order items will not be dispatched until the specified date.
| Shipping Type | Estimated Dispatch Time |
|---|---|
| Standard Shipping: | 2-4 business days |
| Express Shipping: | 1-3 business days |
shipping rates
general & express
📦 Standard Shipping: $15
🚀 Express Shipping: $35
Please Note: Rates may differ for international shipping options. Express shipping is only available for Australian customers.
free shipping
We offer free standard shipping on all orders over $250.
Please Note:
- This applies to the order total before shipping charges
- Express shipping is not included in this offer
international shipping
Currently, we only offer shipping to customers based in Australia and New Zealand. For New Zealand customers, please refer to shipping rates displayed at checkout.
general info
delivery estimates
We partner with Australia Post for all of our shipping. Please refer to their website for estimated delivery times: https://auspost.com.au/
tracking information
Once your order has been collected by Australia Post, you will receive the tracking information.
Feel free to search your tracking number here: https://auspost.com.au/
click & collect
We offer a pickup option from our warehouse located at Unit 5/2-18 Pippabilly Place, Upper Coomera QLD 4209 (The Range Industrial).
We're open 9:00am to 3:45pm Mon - Thurs / 9:00am to 2:00pm Friday.
Please Note: We are not open on weekends or on public holidays.
promotions
special events & promotional periods
Please note, occasionally during promotional periods, express shipping is unavailable.
pre-order items
Pre-order items are only available for dispatch and collection from the specified date. Items are unavailable to collect from our warehouse prior to the date.
